WFM Labs · working tool
Lay the point of departure against the point of arrival for every characteristic that moves volume, handle time or supply, call each difference, and the register and panels 1 and 2 of the weekly outlook pack build themselves.
Rule 1: the departure baseline is the client's own history for the migrating markets, pre-migration months only. Rule 2: ranges, never single numbers. Rule 3: nobody signs a go-live without laying the incoming plan against the outgoing plan.
Rows with a gold edge are mandatory for the archetypes ticked on tab 1; a shaded row is mandatory and still empty. Different is fine; the call is whether a difference moves CPT, AHT or supply. Give a central FTE effect for the bridge and a low/high range for the tornado.
| # | Characteristic | Point of departure | Point of arrival | Call | Drives | Phase | FTE central | Low | High | Evidence | Owner | Date | Notes |
|---|
Every Watch, Problem or Unknown row, ranked the way panel 2 ranks them: width of the range × weakness of the evidence (Open 1.0 · Asserted 0.8 · Inferred 0.5 · Established 0.2).
| R | Characteristic | Call | Central | Range | Evidence | Rank score | Owner | Date |
|---|
When a direction changes or an assumption fails, log it the same day: who said it, what changed, what the model did. This is the record you go back to three weeks later.
| Date | Row # | What changed (from → to) | Said by | Evidence | FTE change | Model updated? |
|---|
Central FTE effects summed by what they drive. Rows without a central estimate do not move the bridge until they are sized.
The five open rows with the widest range on the weakest evidence: what to go and confirm first.